Help and support flow

Help center

FAQ, search, zero-result, support contact, validation, outcome, long-content, and mobile states.

Help center, FAQ, and contact

FAQ, search, zero-result, support form, validation, outcome, long-content, and narrow states.

Long

Long workspace and FAQ copy pressure the same accepted composition without truncation.

Support and documentation

Help for Analytical Engines — International Research, Production, Reliability Engineering, and Customer Operations

Long workspace and FAQ copy pressure the same accepted composition without truncation.

Browse FAQ Contact support

Search help

Documentation indexing, ranking, and category policy remain application behavior.

Frequently asked questions

Which files can International Research, Production, Reliability Engineering, Regulatory Operations, and Customer Operations upload?

Workspace owners may upload CSV, NDJSON, JSON, and ZIP files up to the application-owned limit.

Category: Data

Why does an integration need to be reconnected?

Provider authorization can expire or lose required scopes. Reconnecting creates a new application-owned grant.

Category: Integrations

How long is audit history retained?

The Scale plan retains workspace security and access events for 730 days.

Category: Security

Where can I download paid invoices?

Workspace owners can download each immutable PDF from Billing → Invoice history.

Category: Billing

When will support reply?

Priority support acknowledges production incidents within one hour and other requests within one business day.

Category: Support

ViewportFull width

WidthPreset

Rubytest/dummy/app/components/gallery/flows/help_center_page.rb

workspace_surface do
  render_header

  case state
  when "faq", "long", "mobile"
    render_search
    render_faq
  when "search", "empty"
    render_search
    render_search_results
  when "contact", "contact-validation"
    render_contact
  when "contact-sent"
    render_contact_sent
  end
end