Help and support flow

Help center

FAQ, search, zero-result, support contact, validation, outcome, long-content, and mobile states.

Help center, FAQ, and contact

FAQ, search, zero-result, support form, validation, outcome, long-content, and narrow states.

Faq

Frequently asked questions use an accessible single-open disclosure collection.

Support and documentation

Help center

Frequently asked questions use an accessible single-open disclosure collection.

Browse FAQ Contact support

Search help

Documentation indexing, ranking, and category policy remain application behavior.

Frequently asked questions

Which files can I upload?

Workspace owners may upload CSV, NDJSON, JSON, and ZIP files up to the application-owned limit.

Category: Data

Why does an integration need to be reconnected?

Provider authorization can expire or lose required scopes. Reconnecting creates a new application-owned grant.

Category: Integrations

How long is audit history retained?

The Scale plan retains workspace security and access events for 730 days.

Category: Security

Where can I download paid invoices?

Workspace owners can download each immutable PDF from Billing → Invoice history.

Category: Billing

When will support reply?

Priority support acknowledges production incidents within one hour and other requests within one business day.

Category: Support

ViewportFull width

WidthPreset

Rubytest/dummy/app/components/gallery/flows/help_center_page.rb

workspace_surface do
  render_header

  case state
  when "faq", "long", "mobile"
    render_search
    render_faq
  when "search", "empty"
    render_search
    render_search_results
  when "contact", "contact-validation"
    render_contact
  when "contact-sent"
    render_contact_sent
  end
end