Help for Analytical Engines — International Research, Production, Reliability Engineering, and Customer Operations
Find guidance for large research, production, reliability, and regulatory workspaces.
Frequently asked questions
Start with the questions teams ask most often.
Which files can International Research, Production, Reliability Engineering, Regulatory Operations, and Customer Operations upload?
Workspace owners may upload CSV, NDJSON, JSON, and ZIP files up to the application-owned limit.
Category: Data
Why does an integration need to be reconnected?
Provider authorization can expire or lose required scopes. Reconnecting creates a new application-owned grant.
Category: Integrations
How long is audit history retained?
The Scale plan retains workspace security and access events for 730 days.
Category: Security
Where can I download paid invoices?
Workspace owners can download each immutable PDF from Billing → Invoice history.
Category: Billing
When will support reply?
Priority support acknowledges production incidents within one hour and other requests within one business day.
Category: Support