Help center
Find practical answers for uploads, integrations, billing, and workspace security.
Frequently asked questions
Start with the questions teams ask most often.
Which files can I upload?
Workspace owners may upload CSV, NDJSON, JSON, and ZIP files up to the application-owned limit.
Category: Data
Why does an integration need to be reconnected?
Provider authorization can expire or lose required scopes. Reconnecting creates a new application-owned grant.
Category: Integrations
How long is audit history retained?
The Scale plan retains workspace security and access events for 730 days.
Category: Security
Where can I download paid invoices?
Workspace owners can download each immutable PDF from Billing → Invoice history.
Category: Billing
When will support reply?
Priority support acknowledges production incidents within one hour and other requests within one business day.
Category: Support